• A carer is kneeling in the bedroom next to an elderly woman in a wheelchair
Insight

24-Hour Home Care in Compliance with German Law

Which employment models are available for home care and what companies and families need to consider regarding minimum wage, on-call duty, working hours, posting of workers and social security.

| Reading time 5 min. | Author: Daniel Gößling

A carer living in the household cannot and must not work round the clock. In the case of carers in paid employment, the Working Hours Act and the Minimum Wage Act must be observed. The Federal Labour Court has ruled that the right to the minimum wage also applies to periods of on-call duty and standby duty. Under Section 20 of the Minimum Wage Act (MiLoG), the statutory minimum wage also applies to foreign employers and has been 13.90 euros gross per hour since 1 January 2026 and will be 14.60 euros from 1 January 2027. The situation is different only in the case of genuine rest periods during which the employee is free to dispose of their time as they wish. The decisive factor is therefore whether the carer is actually free to dispose of their time as they wish and, where necessary, is also permitted to leave the household, or whether they must remain present and be ready to act on call. If the carer is self-employed, the Working Hours Act does not initially apply. However, being subject to instructions and being integrated into the workplace may lead to the work being classified as dependent employment.  

Secondment, direct employment or self-employment

Under the posting model, the carer remains employed by a foreign company and is temporarily assigned to a private household in Germany. The foreign employer must actually fulfil its employer obligations, i.e. it must be responsible for remuneration, the organisation of the assignment, annual leave and personnel management. The German agency may act as an intermediary and provide organisational support. However, if it makes its own service commitments or effectively manages the staff, its role may be assessed differently. The contract with the family should clearly specify who is responsible for providing the care, who the employer is, and who is responsible in the event of absence or complaints.

In the case of direct employment by the household, the family is the employer. It is then responsible for obligations relating to payroll, social security, the minimum wage, annual leave, continued payment of wages and, where applicable, health and safety at work. This model can be legally transparent, but requires a level of organisation that private households often underestimate. An agency can provide administrative support, but it must not obscure the employer’s decision through unclear contractual chains.

A care worker who is formally self-employed is only truly self-employed if they are engaged in entrepreneurial activity. According to Section 611a of the German Civil Code (BGB) and Section 7 of Book IV of the Social Code (SGB IV), personal dependence, instructions and integration are particularly decisive factors in this regard. Anyone who lives in a household for an extended period, adheres to fixed working hours, carries out personal instructions and must essentially provide the service themselves runs a considerable risk of being classified as an employee. A contractual title and multiple theoretical clients are not sufficient if the practical reality of the work is different.

Minimum wage for work and on-call duty

In accordance with Section 20 of the Minimum Wage Adjustment Act (MiLoG), the general minimum wage also applies to foreign employers if they employ staff in Germany. Since 1 January 2026, in accordance with the Fifth Minimum Wage Adjustment Ordinance, it has been 13.90 euros gross per hour and will rise to 14.60 euros on 1 January 2027. Contractual lump sums must therefore be convertible into the actual hours for which remuneration is due.

In its ruling 5 AZR 505/20, the Federal Labour Court clarified that foreign care workers posted to Germany are, in principle, also entitled to the statutory minimum wage for on-call duty. The case concerned so-called ‘24-hour care’ provided by a Bulgarian care worker who lived in the care recipient’s home but was only paid for part of the time. She subsequently claimed the minimum wage for 24-hour shifts. The decisive factor in this case is whether the care worker was actually on call 24 hours a day. On-call duty typically exists when the worker is present at a location specified by the employer and must be available to work at short notice if required. Whether every single hour is subject to remuneration depends on the specific terms and conditions. Genuine rest and leisure time, during which the person can leave the premises or dispose of their time as they wish, must be assessed differently from a night during which they must constantly be prepared for call-outs and remain in the household.

When drafting contracts, a blanket statement such as ‘six hours’ work per day’ is therefore insufficient. The tasks, typical working periods, night-time on-call duty, breaks and free time must be described realistically and subsequently adhered to in practice. Where there is a high or unpredictable need for support, additional relief staff are required. Otherwise, not only will claims for back pay increase, but there is also a greater risk that the model will obscure the actual needs.

Working hours, rest periods and the unique nature of living together

Under Section 3 of the Working Hours Act (ArbZG), the standard working day is eight hours, and an extension to ten hours is permitted only if appropriate compensation is provided. Under Section 5 of the ArbZG, an uninterrupted rest period of eleven hours must be guaranteed. However, Section 18(1)(3) of the ArbZG contains a special exception for persons who live in the same household as the people entrusted to their care and who look after or care for them on their own responsibility. Whether the strict conditions of such an arrangement are met must be assessed on the basis of the criteria of cohabitation, personal responsibility and duties. This is likely to apply, for example, to house parents in SOS Children’s Villages. In any case, merely sharing an address is not sufficient; this exception is therefore unlikely to apply, as a rule, to care workers posted from abroad.

Nor, of course, does an exemption from the Working Hours Act remove the entitlement to the minimum wage, nor does it automatically render a permanent duty to be on call permissible. Furthermore, issues relating to health and safety, welfare, contractual obligations and questions under EU law remain relevant. For genuine 24-hour care, a one-person model with constant on-site presence therefore does not work. A sensible and legally sound approach therefore requires genuine breaks, predictable night-time rest, and another person or a service to take over responsibility during off-duty periods.

Working hours and on-call periods should always be documented in a transparent manner, even though the specific legal obligation to keep records depends on the model in question. Without reliable records, it is impossible to verify whether the agreed arrangement is working, nor can any subsequent claim for the minimum wage be properly assessed. In addition, families and service providers should agree on how unplanned night-time or emergency call-outs are to be recorded and compensated for.

A1 certificate, residence and practical arrangements

In the case of a lawful posting within the EU, the EEA and Switzerland, social security cover may, in principle, continue in the country of origin in accordance with Regulation (EC) No 883/2004. The A1 certificate documents the applicable social security scheme. However, it does not prove the legality of working hours, the minimum wage, the employer’s status or the chain of contracts. If the conditions for posting are not met or if the certificate deviates from actual practice, adjustments may be required under social security law.

EU nationals may, in principle, invoke the free movement of workers. For third-country nationals, residence and work permits must be checked separately, as a residence permit issued by another EU Member State does not automatically entitle the holder to work in Germany. Registration, health insurance cover and access to medical care should be clarified before the assignment begins.

Before the contract is concluded, the agency and the family should assess the actual care needs. If the person requiring care regularly needs assistance at night, a single live-in carer cannot simultaneously guarantee uninterrupted care and genuine rest. The contract should therefore clearly describe the services and limitations, organise cover and emergency care, and clearly define the roles of all parties involved. A low flat-rate fee is not a sustainable model if it relies solely on unpaid on-call duty or an unrealistic assumption regarding working hours.

About the author

Daniel Gößling
Daniel Gößling
Partners · Litigation & Dispute Resolution
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Daniel Gößling advises agencies and families who use home care services on matters such as working hours, the minimum wage, social security and liability – including in relation to staff from other EU countries.

How can you organise 24-hour care in a legally compliant manner?

Maxfeld.legal examines employment models, working hours and on-call periods, the minimum wage, the posting of workers, and the roles of the family, the agency and the service provider.

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Frequently asked questions about 24-hour care

It depends: if the carer has to remain on site and be available to work at short notice, this will most likely constitute on-call duty, for which they must be paid. Genuine time off requires that the carer is actually free to use their time as they wish and, if necessary, can also leave the house.

Since 1 January 2026, the general statutory minimum wage has been 13.90 euros gross per hour and will rise to 14.60 euros on 1 January 2027. It also applies to on-call duty for which remuneration is payable.

This is generally the case. Whilst Section 18 of the Working Hours Act (ArbZG) does provide for an exception for persons who, within the same household, take on the responsibility of providing care or support on their own initiative, this exception must be interpreted narrowly. Whether this exception applies depends on the specific circumstances of the household and the actual responsibilities involved.

The risk for a self-employed carer is that they will, in fact, receive a great many instructions. If this gets out of hand, it may constitute bogus self-employment. In this case, there is a risk of having to pay social security contributions retrospectively and fulfil other employer obligations.

No, it merely sets out the applicable social security system. The minimum wage, working hours, the employer’s status, residence and the terms of the contract, on the other hand, must be examined separately.

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