What is the key factor in determining the boundary?
The decisive factor is an overall assessment of the actual performance of the work, the guiding criteria for which are derived from Section 611a of the German Civil Code (BGB) and case law. The following criteria indicate that temporary agency work constitutes the supply of temporary staff: - work-related instructions from the client to the external staff regarding the time, place and nature of the work, - integration into the client’s work processes, shift patterns, teams and IT systems, - use of the client’s tools and materials, - payment based on time rather than on results, - absence of a distinct, deliverable service. The following contrasting features indicate a genuine contract for work and services: a defined scope of work with acceptance and warranty, the contractor’s own organisation and management of staff by their foremen, the contractor’s business risk, and remuneration based on results.
No single criterion is decisive on its own, and the contract document is merely the starting point. If actual practice deviates from the contract, it is the practice that counts. This is precisely where arrangements fail – those negotiated in procurement as a contract for work but implemented in operations as an ‘extended workbench’. Specific technical details of the contract remain permissible; however, personnel management by the client in accordance with employment law is not. Every manager who works with external staff must be aware of this principle.